/* Phase 5: agent Home, command palette, toast hygiene, monitoring wall, QA, line health, leaderboard, activity.
   Same tokens and conventions as the rest: hairlines, 3–5 px radii, one accent (live green), state never colour-only,
   motion ≤ 150 ms and none under prefers-reduced-motion (base.css). */

/* ---------- shared figures ---------- */
.panel-note { font-size: var(--fs-xs); color: var(--ink-3); font-weight: 400; }
.panel-h .panel-note { margin-left: auto; text-align: right; }
.dot-sep { color: var(--line-2); margin: 0 7px; }

.delta { display: inline-flex; align-items: center; gap: 4px; font-size: var(--fs-xs); color: var(--ink-3); white-space: nowrap; }
.delta[data-d="up"] { color: var(--live); }
.delta[data-d="down"] { color: var(--warn); }
.delta[data-d="none"] { color: var(--ink-3); font-style: normal; }

.score { display: inline-flex; align-items: baseline; justify-content: center; gap: 1px; min-width: 38px; height: 22px; padding: 0 6px; border: 1px solid var(--line-2); border-radius: var(--r); font: 600 var(--fs-sm)/20px var(--mono); font-variant-numeric: tabular-nums; color: var(--ink-2); flex: none; }
.score[data-g="good"] { color: var(--live); border-color: color-mix(in srgb, var(--live) 55%, transparent); background: color-mix(in srgb, var(--live) 9%, transparent); }
.score[data-g="fair"] { color: var(--ring); border-color: color-mix(in srgb, var(--ring) 55%, transparent); background: color-mix(in srgb, var(--ring) 8%, transparent); }
.score[data-g="poor"] { color: var(--err); border-color: color-mix(in srgb, var(--err) 55%, transparent); background: color-mix(in srgb, var(--err) 8%, transparent); }
.score[data-g="none"] { border-color: transparent; color: var(--ink-3); }
.score.big { height: 46px; min-width: 64px; padding: 0 10px; font-size: 24px; line-height: 44px; letter-spacing: -.02em; border-radius: var(--r-lg); }
.score-of { font-size: 11px; color: var(--ink-3); font-weight: 500; letter-spacing: 0; }

.ring { display: flex; flex-direction: column; align-items: center; gap: 6px; min-width: 0; }
.ring-g { position: relative; width: 72px; height: 72px; }
.ring-g svg { width: 72px; height: 72px; }
.ring-track { fill: none; stroke: var(--line); stroke-width: 6; }
.ring-arc { fill: none; stroke: var(--live); stroke-width: 6; stroke-linecap: round; transition: stroke-dasharray 150ms ease-out; }
.ring-over { fill: none; stroke: color-mix(in srgb, var(--live) 45%, var(--ink)); stroke-width: 6; stroke-linecap: round; transition: stroke-dasharray 150ms ease-out; }
.ring[data-state="none"] .ring-arc, .ring[data-state="none"] .ring-over { stroke: transparent; }
.ring[data-state="low"] .ring-arc { stroke: color-mix(in srgb, var(--live) 70%, var(--ink-3)); }
.ring-c { position: absolute; inset: 0; display: grid; place-items: center; }
.ring-v { display: flex; flex-direction: column; align-items: center; font-size: 16px; font-weight: 600; letter-spacing: -.02em; line-height: 1.05; }
.ring-u { font-size: 9.5px; font-weight: 500; color: var(--ink-3); letter-spacing: 0; }
.ring-t { display: flex; flex-direction: column; align-items: center; line-height: 1.25; }
.ring-l { font-size: var(--fs-sm); font-weight: 550; }
.ring-of { font-size: var(--fs-xs); color: var(--ink-3); }
.ring[data-state="done"] .ring-l::after { content: " ✓"; color: var(--live); }

.ratio { display: flex; flex-direction: column; gap: 3px; min-width: 0; }
.ratio-b { display: flex; height: 6px; border-radius: 3px; overflow: hidden; background: var(--sunken); border: 1px solid var(--line); }
.ratio-a { display: block; background: var(--c-out); transition: width 150ms ease-out; }
.ratio-c { display: block; flex: 1; background: var(--c-in); }
.ratio[data-none] .ratio-a, .ratio[data-none] .ratio-c { background: transparent; }
.ratio-t { display: flex; justify-content: space-between; font-size: var(--fs-xs); color: var(--ink-3); font-family: var(--mono); font-variant-numeric: tabular-nums; }

.mmeter { display: grid; grid-template-columns: 46px minmax(0, 1fr); align-items: center; gap: 6px; font-size: var(--fs-xs); color: var(--ink-3); }
.mmeter-b { display: grid; grid-template-columns: repeat(10, minmax(0, 1fr)); gap: 2px; height: 8px; }
.mmeter-b i { display: block; border-radius: 1px; background: var(--line); transition: background 80ms linear; }
.mmeter-b i.on { background: var(--live); }
.mmeter-b i.on:nth-child(n+8) { background: var(--ring); }
.mmeter[data-none="1"] .mmeter-b i { background: color-mix(in srgb, var(--line) 50%, transparent); }

/* ---------- toasts ---------- */
.toast-n { color: var(--ink-3); font-family: var(--mono); font-size: var(--fs-xs); }
.toast.bump { animation: bump 140ms ease-out; }
@keyframes bump { 40% { transform: translateX(-3px); } }

/* ---------- transfer received: confirmation, top right ---------- */
.xfer-ok { position: fixed; z-index: 310; top: 14px; right: 16px; width: min(360px, calc(100vw - 32px)); display: flex; align-items: flex-start; gap: 10px; padding: 11px 8px 11px 12px; background: var(--raised); border: 1px solid var(--line-2); border-left: 3px solid var(--info); border-radius: var(--r); box-shadow: var(--shadow); font-size: var(--fs-sm); line-height: 1.45; animation: rise 160ms ease-out; }
.xfer-ok[data-state="live"] { border-left-color: var(--live); }
.xfer-ok[data-state="slow"] { border-left-color: var(--ring); }
.xfer-ok-ic { display: grid; place-items: center; width: 26px; height: 26px; flex: none; border-radius: 50%; background: color-mix(in srgb, var(--info) 16%, transparent); color: var(--info); }
.xfer-ok[data-state="live"] .xfer-ok-ic { background: color-mix(in srgb, var(--live) 18%, transparent); color: var(--live); }
.xfer-ok[data-state="slow"] .xfer-ok-ic { background: color-mix(in srgb, var(--ring) 18%, transparent); color: var(--ring); }
.xfer-ok-body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.xfer-ok-body span { color: var(--ink-2); }
.xfer-ok.leaving { opacity: 0; transition: opacity 160ms; }
@media (max-width: 640px) { .xfer-ok { top: 56px; left: 12px; right: 12px; width: auto; } }

/* ---------- command palette ---------- */
.palbtn { display: flex; align-items: center; gap: 8px; margin: 10px 8px 0; height: 32px; padding: 0 6px 0 9px; border: 1px solid var(--line-2); border-radius: var(--r); background: var(--sunken); color: var(--ink-3); font-size: var(--fs-sm); text-align: left; transition: border-color var(--t), color var(--t); }
.palbtn:hover { border-color: var(--ink-3); color: var(--ink-2); }
.palbtn-t { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.palbtn-k { flex: none; font-size: 10.5px; }
.pal-top { display: none; }
@media (max-width: 860px) { .pal-top { display: inline-flex; } .palbtn { display: none; } }

.modal-layer[data-kind="palette"] { place-items: start center; padding-top: min(14vh, 120px); }
.modal.pal { max-width: 640px; overflow: hidden; }
.pal .modal-h { display: none; }
.pal .modal-b { padding: 0; gap: 0; overflow: hidden; }
.pal-head { display: flex; align-items: center; gap: 10px; padding: 0 16px; color: var(--ink-3); border-bottom: 1px solid var(--line); }
.pal-in { flex: 1; min-width: 0; height: 54px; border: 0; background: transparent; color: var(--ink); font-size: 16px; }
.pal-in::placeholder { color: var(--ink-3); }
.pal-in:focus-visible { outline: none; }
.pal-list { max-height: min(56dvh, 452px); overflow: auto; padding: 4px 6px 6px; overscroll-behavior: contain; }
.pal-g { padding: 10px 10px 4px; font-size: var(--fs-xs); color: var(--ink-3); font-weight: 500; }
.pal-i { display: grid; grid-template-columns: 22px minmax(0, 1fr) auto; align-items: center; gap: 10px; min-height: 40px; padding: 5px 10px; border-radius: var(--r); cursor: pointer; position: relative; }
.pal-i[aria-selected="true"] { background: var(--raised); }
.pal-i[aria-selected="true"]::before { content: ""; position: absolute; left: 0; top: 8px; bottom: 8px; width: 2px; border-radius: 1px; background: var(--ink); }
.pal-ic { display: grid; place-items: center; color: var(--ink-3); }
.pal-i[aria-selected="true"] .pal-ic { color: var(--ink); }
.pal-i[data-danger="1"] .pal-t, .pal-i[data-danger="1"] .pal-ic { color: var(--err); }
.pal-l { display: flex; flex-direction: column; min-width: 0; line-height: 1.3; }
.pal-t { font-weight: 550; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pal-h { font-size: var(--fs-xs); color: var(--ink-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-variant-numeric: tabular-nums; }
.pal-k { flex: none; }
.pal-v { font-size: var(--fs-xs); color: var(--ink-3); opacity: 0; transition: opacity var(--t); }
.pal-i[aria-selected="true"] .pal-v { opacity: 1; }
.pal-empty { padding: 26px 14px; display: flex; flex-direction: column; gap: 4px; }
.pal-empty .muted { font-size: var(--fs-sm); }
.pal-foot { display: flex; align-items: center; gap: 14px; padding: 8px 14px; border-top: 1px solid var(--line); font-size: var(--fs-xs); color: var(--ink-3); background: var(--sunken); }
.pal-foot kbd { margin-right: 2px; }
@media (max-width: 720px) {
  .modal-layer[data-kind="palette"] { padding: 8px; }
  .pal-foot { display: none; }
  .pal-list { max-height: calc(100dvh - 90px); }
  .pal-i { min-height: 48px; }
}

/* ---------- agent Home ---------- */
.home { max-width: 1320px; gap: 18px; }
.home-h { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px 16px; flex-wrap: wrap; }
.home-hi { font-size: 22px; font-weight: 640; letter-spacing: -.02em; line-height: 1.2; }
.home-sub { margin-top: 4px; color: var(--ink-3); font-size: var(--fs-sm); display: flex; align-items: center; flex-wrap: wrap; }
.home-pres { display: inline-flex; align-items: center; gap: 5px; color: var(--ink-2); }
.home-pres[data-p="available"] .ic { color: var(--live); }
.home-pres[data-p="away"] .ic { color: var(--ring); }
.home-pres[data-p="dnd"] .ic { color: var(--err); }
.home-h-a { display: flex; gap: 8px; }
.home-h-a .btn { gap: 6px; text-decoration: none; }

.home-grid { display: grid; grid-template-columns: minmax(0, 2fr) minmax(300px, 1fr); gap: 16px; align-items: start; }
.home-main, .home-side { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.home-grid .panel-h h2 { white-space: nowrap; }

.stats4 { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); margin: -14px; }
.stat { display: flex; flex-direction: column; gap: 3px; padding: 16px 16px 15px; border-right: 1px solid var(--line); min-width: 0; }
.stat:last-child { border-right: 0; }
.stat-l { font-size: var(--fs-sm); color: var(--ink-3); }
.stat-v { font-size: 30px; font-weight: 500; letter-spacing: -.03em; line-height: 1.15; }
.stat-d { min-height: 17px; }

.rings { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; padding: 2px 0 10px; }
.rings[data-none="1"] { opacity: .75; }

.home-line { display: flex; flex-direction: column; gap: 8px; }
.home-line-t { display: flex; align-items: center; gap: 9px; min-width: 0; }
.home-line-t strong { font-size: var(--fs-md); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.home-line-t .pill { margin-left: auto; }
.home-line .lamp { width: 8px; height: 8px; border-radius: 50%; background: var(--ink-3); flex: none; }
.home-line .lamp[data-s="ready"], .home-line .lamp[data-s="in_call"] { background: var(--live); box-shadow: 0 0 0 3px color-mix(in srgb, var(--live) 22%, transparent); }
.home-line .lamp[data-s="needs_login"] { background: var(--warn); }
.home-line .lamp[data-s="error"] { background: var(--err); }
.home-num { display: flex; align-items: center; gap: 6px; }
.home-num .num { font-size: 23px; letter-spacing: -.02em; }
.home-noline { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.qd { display: flex; flex-direction: column; gap: 8px; margin-top: 16px; padding-top: 16px; border-top: 1px solid var(--line); }
.qd-row { display: flex; gap: 8px; }
.qd-in { height: 40px; font-family: var(--mono); font-size: 16px; letter-spacing: -.01em; flex: 1; min-width: 0; }
.qd-row .btn { height: 40px; padding: 0 16px; }
.qd-hint { font-size: var(--fs-xs); color: var(--ink-3); min-height: 16px; }
.qd-hint[data-k="warn"] { color: var(--warn); }
.qd-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.qd-chip { display: inline-flex; align-items: center; gap: 5px; max-width: 100%; height: 26px; padding: 0 9px; border: 1px solid var(--line-2); border-radius: 13px; background: transparent; color: var(--ink-2); font-size: var(--fs-sm); transition: background var(--t), border-color var(--t), color var(--t); }
.qd-chip span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.qd-chip:hover { background: var(--raised); border-color: var(--ink-3); color: var(--ink); }
.qd-chip .ic { color: var(--ink-3); }

.home-next .empty, .home-qa .empty { padding: 4px 0; }
.next-c { display: flex; flex-direction: column; gap: 4px; }
.next-when { display: inline-flex; align-items: center; gap: 6px; font-size: var(--fs-sm); color: var(--ink-2); }
.next-c[data-due="1"] .next-when { color: var(--ring); font-weight: 600; }
.next-who { font-size: var(--fs-md); margin-top: 2px; }
.next-c .row { margin-top: 8px; gap: 12px; }

.qa-sum { display: flex; align-items: center; gap: 12px; padding-bottom: 12px; border-bottom: 1px solid var(--line); }
.qa-sum > div { display: flex; flex-direction: column; }
.qa-list { display: flex; flex-direction: column; }
.qa-i { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 10px; align-items: start; padding: 10px 0; border-bottom: 1px solid var(--line); }
.qa-i:last-child { border-bottom: 0; padding-bottom: 0; }
.qa-m { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
.qa-c { font-size: var(--fs-sm); color: var(--ink-2); margin-top: 3px; overflow-wrap: anywhere; }

@media (max-width: 1180px) {
  .home-grid { grid-template-columns: minmax(0, 1fr) minmax(280px, 340px); }
  .stat-v { font-size: 26px; }
}
@media (max-width: 860px) {
  .home { padding: 14px 12px 28px; gap: 12px; }
  .home-hi { font-size: 19px; }
  .home-h-a { display: none; }
  .home-grid { display: flex; flex-direction: column; align-items: stretch; gap: 12px; }
  .home-main, .home-side { display: contents; }
  .home-me { order: -2; }
  .home-today { order: -1; }
  .home-cb { order: 1; }
  .home-q { order: 2; }
  .stats4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .stat:nth-child(2) { border-right: 0; }
  .stat:nth-child(-n+2) { border-bottom: 1px solid var(--line); }
  .stat-v { font-size: 26px; }
  .qd-in, .qd-row .btn { height: 46px; }
  .qd-chip { height: 34px; border-radius: 17px; }
}

/* ---------- monitoring wall ---------- */
.app[data-path="/admin/monitor"] .mdock-host { display: none; }
.wallpage { max-width: none; }
.wall-count { font-size: var(--fs-sm); color: var(--ink-3); white-space: nowrap; }
.wall-all { gap: 6px; }
/* The live-microphone bar floats over the wall (no layout shift, visible however far the wall is scrolled). */
.wall-mic { position: fixed; z-index: 60; left: calc(var(--side-w) + 24px); right: 24px; bottom: 18px; max-width: 760px; margin: 0 auto; display: flex; align-items: center; gap: 9px; padding: 8px 8px 8px 12px; border: 1px solid color-mix(in srgb, var(--err) 70%, transparent); background: color-mix(in srgb, var(--err) 14%, var(--raised)); border-radius: var(--r-lg); box-shadow: var(--shadow); font-size: var(--fs-sm); color: var(--ink); animation: rise 120ms ease-out; }
.wall-main { padding-bottom: 64px; }
.wall-mic > .ic { color: var(--err); }
.wall-grid { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
.wall-main { min-width: 0; }
.wall { display: grid; grid-template-columns: repeat(auto-fill, minmax(296px, 1fr)); gap: 12px; }
.wall-empty .empty { padding: 28px 4px; }
.wall-side { position: sticky; top: 0; max-height: calc(100dvh - 120px); display: flex; flex-direction: column; }
.wall-side .panel-b { overflow: auto; }
.wall-alerts .empty { padding: 18px 14px; }

.tile { --edge: var(--line); display: flex; flex-direction: column; gap: 9px; padding: 11px 12px 12px 14px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-lg); position: relative; min-width: 0; transition: border-color 120ms ease-out, box-shadow 120ms ease-out; }
.tile::before { content: ""; position: absolute; left: -1px; top: 10px; bottom: 10px; width: 3px; border-radius: 0 2px 2px 0; background: var(--edge); transition: background 120ms ease-out; }
.tile[data-state="active"] { --edge: var(--live); }
.tile[data-state="held"] { --edge: var(--ring); }
.tile[data-state="ringing"] { --edge: var(--info); }
.tile:hover { border-color: var(--line-2); }
.tile:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }
.tile[data-mon]:not([data-mon=""]) { border-color: color-mix(in srgb, var(--ink) 40%, var(--line)); }
.tile[data-mic="1"] { border-color: color-mix(in srgb, var(--err) 70%, transparent); box-shadow: 0 0 0 1px color-mix(in srgb, var(--err) 35%, transparent); }
.tile-h { display: flex; align-items: center; justify-content: space-between; gap: 10px; min-width: 0; }
.tile-who { display: flex; align-items: center; gap: 7px; min-width: 0; white-space: nowrap; overflow: hidden; }
.tile-who strong { overflow: hidden; text-overflow: ellipsis; }
.tile-who .muted { overflow: hidden; text-overflow: ellipsis; }
.tile-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--edge); flex: none; }
.tile[data-state="active"] .tile-dot { box-shadow: 0 0 0 3px color-mix(in srgb, var(--live) 20%, transparent); }
.tile-dur { flex: none; }
.tile-t { font-size: 19px; font-weight: 500; letter-spacing: -.02em; }
.tile-ring { font-size: var(--fs-sm); color: var(--info); font-weight: 600; }
.tile-caller { display: flex; align-items: center; gap: 6px; min-width: 0; color: var(--ink-2); white-space: nowrap; overflow: hidden; }
.tile-caller .ic { color: var(--ink-3); flex: none; }
.tile-cn { font-weight: 550; color: var(--ink); overflow: hidden; text-overflow: ellipsis; }
.tile-caller .num { color: var(--ink-3); font-size: var(--fs-sm); overflow: hidden; text-overflow: ellipsis; }
.tile-chips { display: flex; flex-wrap: wrap; align-items: center; gap: 5px; min-height: 0; }
.tile-chips:empty { display: none; }
.tile-chips .tag { display: inline-flex; align-items: center; gap: 3px; }
.tile-lv { display: grid; grid-template-columns: 1fr 1fr; gap: 6px 12px; }
.tile-facts { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; padding-top: 8px; border-top: 1px solid var(--line); }
.tile-facts > div { display: flex; flex-direction: column; min-width: 0; }
.tile-facts dt { font-size: var(--fs-xs); color: var(--ink-3); }
.tile-facts dd { font-size: var(--fs-sm); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tile-facts [data-warn="1"] dd { color: var(--warn); font-weight: 600; }
.tile-facts [data-g="good"] dd { color: var(--live); }
.tile-facts [data-g="fair"] dd { color: var(--ring); }
.tile-facts [data-g="poor"] dd { color: var(--err); font-weight: 600; }
.tile-me { display: flex; flex-direction: column; gap: 6px; padding: 8px 10px; border-radius: var(--r); background: var(--sunken); border: 1px solid var(--line); animation: rise 120ms ease-out; }
.tile-me-s { display: flex; align-items: center; gap: 6px; font-size: var(--fs-sm); color: var(--ink-2); flex-wrap: wrap; }
.tile-me-s .ic { color: var(--ink-3); }
.tile-me-s[data-mic="1"] { color: var(--err); font-weight: 600; }
.tile-me-s[data-mic="1"] .ic { color: var(--err); }
.tile-muted { display: inline-flex; align-items: center; gap: 3px; margin-left: auto; font-size: var(--fs-xs); color: var(--ink-3); font-weight: 500; }
.tile-me-lv { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.tile-me-lv .mmeter { grid-template-columns: 52px minmax(0, 1fr); }
.tile-micm .mmeter-b i.on { background: var(--err); }
.tile-ctl { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 6px; }
.tile-ctl > p { padding: 3px 0; }
.tile-modes { display: inline-flex; }
.tile-mode { gap: 5px; border-radius: 0; margin-left: -1px; }
.tile-mode:first-child { border-radius: var(--r) 0 0 var(--r); margin-left: 0; }
.tile-mode:last-child { border-radius: 0 var(--r) var(--r) 0; }
.tile-mode[aria-pressed="true"][data-m="whisper"], .tile-mode[aria-pressed="true"][data-m="barge"] { background: var(--err); border-color: var(--err); color: var(--on-err); }
.tile-acts { display: inline-flex; gap: 6px; }
.tile[data-out="muted"] .tile-mode[aria-pressed="true"][data-m="listen"] { background: transparent; color: var(--ink); border-color: var(--ink); }

.walert-l { display: flex; flex-direction: column; }
.walert { padding: 10px 12px 10px 14px; border-bottom: 1px solid var(--line); display: flex; flex-direction: column; gap: 4px; }
.walert:last-child { border-bottom: 0; }
.walert-t { display: flex; align-items: center; gap: 8px; min-width: 0; }
.walert-t strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.walert p { font-size: var(--fs-sm); color: var(--ink-2); }
.walert-f { display: flex; justify-content: flex-end; gap: 6px; flex-wrap: wrap; margin-top: 2px; }
.walert-f:empty { display: none; }

@media (max-width: 1240px) {
  .wall-grid { grid-template-columns: minmax(0, 1fr) 280px; }
}
@media (max-width: 1020px) {
  .wall-grid { grid-template-columns: minmax(0, 1fr); }
  .wall-side { position: static; max-height: none; order: -1; }
  .wall-side .panel-b { max-height: 260px; }
}
@media (max-width: 860px) {
  .wall-mic { left: 10px; right: 10px; bottom: calc(62px + env(safe-area-inset-bottom)); }
}
@media (max-width: 720px) {
  .wallpage { padding: 12px 12px 28px; }
  .wall { grid-template-columns: minmax(0, 1fr); }
  .wallpage .page-a { width: 100%; }
}
@media (pointer: coarse) {
  .tile-ctl .btn, .wall-all .btn, .wall-mic .btn, .walert .btn { min-height: 44px; }
  .tile-mode { padding: 0 12px; }
}

/* ---------- page tabs (Lines | Health, Analytics | Leaderboard, Quality sections) ---------- */
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin-top: -6px; overflow-x: auto; scrollbar-width: none; }
.tabs::-webkit-scrollbar { display: none; }
.tab-l { position: relative; display: inline-flex; align-items: center; height: 34px; padding: 0 12px; color: var(--ink-3); text-decoration: none; font-weight: 550; white-space: nowrap; transition: color var(--t); }
.tab-l:hover { color: var(--ink); }
.tab-l[aria-current="page"] { color: var(--ink); }
.tab-l[aria-current="page"]::after { content: ""; position: absolute; left: 10px; right: 10px; bottom: -1px; height: 2px; background: var(--ink); border-radius: 1px; }
.tab-l:focus-visible { outline-offset: -2px; }

/* ---------- skills ---------- */
.skills { display: inline-flex; flex-wrap: wrap; gap: 3px; margin-left: 6px; vertical-align: middle; }
.skill { display: inline-flex; align-items: center; height: 17px; padding: 0 5px; border-radius: 3px; background: var(--sunken); border: 1px solid var(--line); font: 500 10.5px/1 var(--sans); color: var(--ink-2); letter-spacing: 0; }
.goal3 { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }

/* ---------- bulk actions (Agents) ---------- */
.bulk { position: sticky; top: 0; z-index: 5; display: flex; align-items: center; flex-wrap: wrap; gap: 8px; padding: 7px 10px 7px 14px; border: 1px solid var(--ink-3); border-radius: var(--r-lg); background: var(--raised); box-shadow: 0 6px 18px rgba(0, 0, 0, .18); animation: rise 120ms ease-out; }
.tbl td.sel, .tbl th.sel { width: 1%; padding-right: 0; }
.tbl td.sel input, .tbl th.sel input { width: 16px; height: 16px; accent-color: var(--ink); cursor: pointer; }
.tbl tr.selected { background: color-mix(in srgb, var(--info) 8%, transparent); }

/* ---------- alert rules (Settings) ---------- */
.ar { display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: var(--r-lg); }
.ar-row { display: grid; grid-template-columns: 220px minmax(0, 1fr); align-items: center; gap: 6px 16px; padding: 10px 14px; border-bottom: 1px solid var(--line); }
.ar-row:last-child { border-bottom: 0; }
.ar-t { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; font-size: var(--fs-sm); }
.ar-t .row { gap: 6px; }
.sch { display: flex; flex-direction: column; gap: 8px; margin-top: 8px; }
@media (max-width: 720px) { .ar-row { grid-template-columns: 1fr; } .goal3 { grid-template-columns: 1fr 1fr 1fr; gap: 6px; } }

/* ---------- quality ---------- */
.qa-grid { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 16px; align-items: start; }
.qa-grid > .panel:only-child { grid-column: 1 / -1; }
.qa-todo { display: flex; flex-direction: column; }
.qa-todo li { display: flex; align-items: center; gap: 8px; padding: 9px 12px 9px 14px; border-bottom: 1px solid var(--line); }
.qa-todo li:last-child { border-bottom: 0; }
.qa-todo .who { flex: 1; min-width: 0; }
.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 10px; }
.scard { display: grid; grid-template-columns: auto minmax(0, 1fr); grid-template-rows: auto auto; align-items: center; gap: 8px 12px; padding: 12px 14px; border: 1px solid var(--line); border-radius: var(--r-lg); background: var(--panel); color: inherit; text-decoration: none; transition: border-color var(--t); }
.scard:hover { border-color: var(--ink-3); }
.scard-m { display: flex; flex-direction: column; min-width: 0; }
.scard-bar { grid-column: 1 / -1; height: 4px; border-radius: 2px; background: var(--sunken); overflow: hidden; }
.scard-bar i { display: block; height: 100%; background: var(--ink-3); }
.scard-bar i[data-g="good"] { background: var(--live); }
.scard-bar i[data-g="fair"] { background: var(--ring); }
.scard-bar i[data-g="poor"] { background: var(--err); }
.qforms { display: flex; flex-direction: column; gap: 12px; }
.qform { border: 1px solid var(--line); border-radius: var(--r-lg); }
.qform[data-active="0"] { opacity: .7; }
.qform-h { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; padding: 9px 10px 9px 14px; border-bottom: 1px solid var(--line); }
.qform-items { padding: 6px 14px 10px 34px; list-style: decimal; display: flex; flex-direction: column; gap: 4px; font-size: var(--fs-sm); }
.qform-items li { padding-left: 4px; }
.qform-items li span:first-child { margin-right: 8px; }
.qf-head { display: grid; grid-template-columns: 22px minmax(0, 1fr) 110px 76px 64px; gap: 8px; padding: 0 2px; }
.qf-rows { display: flex; flex-direction: column; gap: 6px; }
.qf-row { display: grid; grid-template-columns: 22px minmax(0, 1fr) 110px 76px 30px 30px; align-items: center; gap: 8px; }
.qf-row .input.w-s { width: 76px; }
.qf-n { color: var(--ink-3); text-align: right; font-size: var(--fs-sm); }
.qf-row .btn .ic { transform: rotate(90deg); }
.qf-row .btn[data-fk^="qf-rm"] .ic { transform: none; }
.field + .btn { align-self: flex-start; }

.qr-top { margin: -8px 0 -6px -8px; }
.qr-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }
.qr-main, .qr-side { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.qr-side { position: sticky; top: 0; }
.qr-audio { width: 100%; }
.qr-notes { margin-top: 10px; font-size: var(--fs-sm); }
.qr-items { display: flex; flex-direction: column; }
.qr-item { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 8px 16px; padding: 10px 0; border-bottom: 1px solid var(--line); }
.qr-item:first-child { padding-top: 0; }
.qr-item:last-child { border-bottom: 0; padding-bottom: 0; }
.qr-q { display: flex; align-items: baseline; gap: 8px; flex: 1 1 260px; min-width: 0; }
.qr-n { color: var(--ink-3); font-size: var(--fs-sm); width: 18px; text-align: right; flex: none; }
.qr-q .muted { margin-left: auto; white-space: nowrap; }
.qr-a { display: inline-flex; border: 1px solid var(--line-2); border-radius: var(--r); overflow: hidden; flex: none; }
.qr-opt { min-width: 38px; height: 30px; padding: 0 9px; border: 0; border-right: 1px solid var(--line-2); background: transparent; color: var(--ink-2); font: 550 var(--fs-sm)/1 var(--sans); transition: background 100ms, color 100ms; }
.qr-opt:last-child { border-right: 0; }
.qr-opt:hover { color: var(--ink); background: var(--raised); }
.qr-opt[aria-pressed="true"] { background: var(--ink); color: var(--bg); }
.qr-opt.na { color: var(--ink-3); font-weight: 500; }
.qr-opt.na[aria-pressed="true"] { background: var(--sunken); color: var(--ink-2); }
.qr-opt:focus-visible { outline-offset: -2px; }
.qr-score { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.qr-score > div { display: flex; flex-direction: column; }
.qr-sum .panel-b { display: flex; flex-direction: column; gap: 10px; }

/* ---------- line health ---------- */
.lh-list { display: flex; flex-direction: column; gap: 10px; }
.lh { display: grid; grid-template-columns: 84px minmax(0, 1fr) minmax(0, 1.5fr); gap: 16px; align-items: start; padding: 14px 16px; border: 1px solid var(--line); border-radius: var(--r-lg); background: var(--panel); }
.lh-score { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 2px; width: 72px; height: 72px; border-radius: 50%; border: 3px solid var(--line-2); }
.lh-score .num { font-size: 22px; font-weight: 600; letter-spacing: -.02em; line-height: 1; }
.lh-g { font-size: 10.5px; color: var(--ink-3); font-weight: 600; }
.lh[data-g="good"] .lh-score { border-color: var(--live); }
.lh[data-g="fair"] .lh-score { border-color: var(--ring); }
.lh[data-g="poor"] .lh-score { border-color: var(--err); }
.lh[data-g="good"] .lh-g { color: var(--live); }
.lh[data-g="fair"] .lh-g { color: var(--ring); }
.lh[data-g="poor"] .lh-g { color: var(--err); }
.lh-m { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.lh-t { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.lh-t .link-strong { font-size: var(--fs-md); }
.lh-r { display: flex; flex-direction: column; gap: 3px; font-size: var(--fs-sm); color: var(--ink-2); }
.lh-r li { display: flex; gap: 6px; align-items: baseline; }
.lh-r .ic { color: var(--warn); flex: none; transform: translateY(2px); }
.lh-ok { font-size: var(--fs-sm); color: var(--ink-3); display: flex; align-items: center; gap: 5px; }
.lh-ok .ic { color: var(--live); }
.lh-k { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 10px; }
.lh-k > div { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
.lh-k dt { font-size: var(--fs-xs); color: var(--ink-3); }
.lh-k dd.num { font-size: var(--fs-md); }
.lh-k dd.small { line-height: 1.3; }
.lh-k [data-warn="1"] dd.num { color: var(--warn); font-weight: 600; }

/* ---------- leaderboard ---------- */
.lb-note { padding: 10px 14px 0; }
.lb-rank { display: inline-grid; place-items: center; min-width: 26px; height: 26px; border-radius: 13px; color: var(--ink-3); font-weight: 600; }
.lb-rank[data-top] { color: var(--ink); background: var(--sunken); border: 1px solid var(--line-2); }
.lb-rank[data-top="1"] { border-color: var(--live); color: var(--live); }
.tbl .lb-main { width: 34%; }
.lb-v { display: grid; grid-template-columns: 70px minmax(0, 1fr); align-items: center; gap: 10px; }
.lb-v .num { font-weight: 600; }
.lb-bar { display: block; height: 6px; border-radius: 3px; background: var(--sunken); overflow: hidden; }
.lb-bar i { display: block; height: 100%; background: var(--ink-3); border-radius: 3px; }
.tbl tr.lb-first .lb-bar i { background: var(--live); }

/* ---------- agent activity ---------- */
.act-sum { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); border: 1px solid var(--line); border-radius: var(--r-lg); background: var(--panel); }
.act-sum > div { display: flex; flex-direction: column; gap: 2px; padding: 10px 14px; border-right: 1px solid var(--line); }
.act-sum > div:last-child { border-right: 0; }
.act-sum strong { font-size: var(--fs-lg); font-weight: 550; }
.act { display: flex; flex-direction: column; position: relative; }
.act::before { content: ""; position: absolute; left: 63px; top: 6px; bottom: 6px; width: 1px; background: var(--line); }
.act-i { display: grid; grid-template-columns: 48px 32px minmax(0, 1fr); align-items: start; gap: 0; padding: 4px 0; position: relative; }
.act-t { font-size: var(--fs-sm); color: var(--ink-3); padding-top: 2px; }
.act-ic { display: grid; place-items: center; width: 22px; height: 22px; margin-left: 4px; border-radius: 50%; background: var(--panel); border: 1px solid var(--line-2); color: var(--ink-3); z-index: 1; }
.act-m { padding-top: 2px; font-size: var(--fs-sm); min-width: 0; overflow-wrap: anywhere; }
.act-m strong { font-weight: 600; }
.act-i[data-k="call_start"] .act-ic, .act-i[data-k="call_end"] .act-ic { color: var(--live); border-color: color-mix(in srgb, var(--live) 50%, transparent); }
.act-i[data-k="monitored"] .act-ic, .act-i[data-k="taken_over"] .act-ic { color: var(--info); border-color: color-mix(in srgb, var(--info) 50%, transparent); }
.act-i[data-k="status"] .act-ic { color: var(--ring); }

@media (max-width: 1240px) {
  .qa-grid, .qr-grid { grid-template-columns: minmax(0, 1fr); }
  .qr-side { position: static; }
  .lh { grid-template-columns: 84px minmax(0, 1fr); }
  .lh-k { grid-column: 1 / -1; }
}
@media (max-width: 720px) {
  .lh { grid-template-columns: 1fr; padding: 12px; }
  .lh-score { flex-direction: row; width: auto; height: auto; border: 0; justify-content: flex-start; gap: 8px; }
  .lh-k { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .act-sum { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .act-sum > div:nth-child(3) { border-right: 0; }
  .act-sum > div:nth-child(-n+3) { border-bottom: 1px solid var(--line); }
  .qf-head { display: none; }
  .qf-row { grid-template-columns: 18px minmax(0, 1fr) 30px 30px; }
  .qf-row > select, .qf-row > input.w-s { grid-column: 2; }
  .lb-v { grid-template-columns: 56px minmax(0, 1fr); }
}
@media (pointer: coarse) {
  .qr-opt { height: 44px; min-width: 44px; }
  .tbl td.sel input { width: 22px; height: 22px; }
}

/* ---------- dialer: refined call console ---------- */
.display.moved { animation: settle 140ms ease-out; }
@keyframes settle { from { opacity: .55; transform: translateY(2px); } }
.xrow { display: flex; gap: 6px; align-items: stretch; }
.xrow > .btn { flex: none; }
.xrow .xactions { flex: 1; min-width: 0; }
.dialer.in-call .display { min-height: 168px; padding-top: 18px; padding-bottom: 16px; }
.dialer.in-call .call-timer { font-size: 52px; letter-spacing: -.045em; }
.dialer.in-call .console-actions { padding-top: 14px; }
.key { transition: background 80ms, transform 80ms; }
.key:active, .key.down { transform: scale(.97); }
@media (min-width: 1500px) {
  .dl-center { padding-top: 40px; }
  .dialer .console { box-shadow: 0 1px 0 var(--line), 0 18px 40px -24px rgba(0, 0, 0, .45); }
}
@media (max-height: 820px) and (min-width: 861px) {
  .dl-center { padding-top: 16px; gap: 10px; }
  .mynum { padding-top: 5px; padding-bottom: 6px; }
  .mynum-v { font-size: 19px; }
  .key { height: 52px; }
  .display { min-height: 116px; }
}
@media (max-width: 860px) {
  .xrow > .btn[data-fk="pad-toggle"] { width: 44px; padding: 0; justify-content: center; }
  .xrow > .btn[data-fk="pad-toggle"] span { display: none; }
}
@media (max-width: 420px) { .xrow .xactions .btn .ic { display: none; } }

/* ---------- call list card: the call controls get their own row below 1600 px (they used to cover the lead's
   number at 1366), and the outcome / save row stays in view at the bottom of the card on laptops too ---------- */
@media (max-width: 1600px) and (min-width: 861px) {
  .cl-band, .cl-band[data-timer=""] { grid-template-areas: "l t" "s s" "c c"; }
  .cl-band[data-timer=""] { grid-template-areas: "l l" "s s" "c c"; }
  .cl-band-c { justify-content: flex-start; padding-top: 4px; }
}
@media (min-width: 861px) {
  .cl-actions { position: sticky; bottom: 0; z-index: 5; box-shadow: 0 -10px 18px -14px rgba(0, 0, 0, .5); }
}
.cl-band { transition: background 140ms ease-out, box-shadow 140ms ease-out; }
@media (max-width: 1600px) and (min-width: 861px) {
  .cl-actions { flex-wrap: nowrap; gap: 8px; padding: 10px 12px; }
  .cl-actions-l, .cl-actions-r { gap: 6px 10px; }
  .cl-actions .check-l { white-space: nowrap; }
}
@media (max-width: 1500px) and (min-width: 861px) {
  .cl-actions .cl-save { padding: 0 14px; }
  .cl-actions .cl-save kbd { display: none; }
}
@media (max-width: 720px) {
  .lb .panel-h { flex-wrap: wrap; padding-top: 8px; padding-bottom: 8px; }
  .lb .panel-h .seg { max-width: 100%; overflow-x: auto; scrollbar-width: none; }
  .lb .panel-h .seg::-webkit-scrollbar { display: none; }
  .lb .tbl td.fit[data-label="#"]::before { content: none; }
}
@media (max-width: 720px) {
  .activity .panel-h { flex-wrap: wrap; padding-top: 8px; padding-bottom: 8px; }
  .activity .panel-h .seg { max-width: 100%; overflow-x: auto; scrollbar-width: none; }
  .activity .panel-h .seg::-webkit-scrollbar { display: none; }
}

/* ---------- call waiting (same card, with actions) ---------- */
.xfer-ok[data-state="wait"] { border-left-color: var(--ring); }
.xfer-ok[data-state="wait"] .xfer-ok-ic { background: color-mix(in srgb, var(--ring) 18%, transparent); color: var(--ring); animation: cw-ring 1.4s ease-in-out infinite; }
.cw-actions { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.xfer-ok[data-busy="1"] .cw-actions { opacity: .55; pointer-events: none; }
.xfer-ok.cw + .xfer-ok:not(.cw), .xfer-ok:not(.cw) + .xfer-ok.cw { top: 96px; }
@keyframes cw-ring { 0%, 100% { transform: rotate(0); } 8% { transform: rotate(-14deg); } 16% { transform: rotate(12deg); } 24% { transform: rotate(-8deg); } 32% { transform: rotate(0); } }
@media (prefers-reduced-motion: reduce) { .xfer-ok[data-state="wait"] .xfer-ok-ic { animation: none; } }