/* Phase 4: in-call extras, transfers, offers, supervisor monitor dock, audio library, recordings. Same tokens as the rest. */

/* ---------- in-call card ---------- */
.call-badges:empty, .call-hold:empty, .call-q:empty, .call-dtmf:empty, .call-xfer:empty { display: none; }
.xbadges { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 4px; }
.xbadge { display: inline-flex; align-items: center; gap: 5px; height: 21px; padding: 0 7px; border: 1px solid var(--line-2); border-radius: 3px; font-size: var(--fs-xs); font-weight: 600; color: var(--ink-2); background: var(--panel); white-space: nowrap; max-width: 100%; overflow: hidden; text-overflow: ellipsis; }
.xbadge[data-k="spam"] { color: var(--warn); border-color: color-mix(in srgb, var(--warn) 55%, transparent); background: color-mix(in srgb, var(--warn) 9%, var(--panel)); }
.xbadge[data-k="rec"] { color: var(--ink); }
.xbadge[data-k="warn"] { color: var(--warn); }
.xbadge[data-k="mon-listen"] { color: var(--info); border-color: color-mix(in srgb, var(--info) 50%, transparent); }
.xbadge[data-k="mon-whisper"] { color: var(--ring); border-color: color-mix(in srgb, var(--ring) 55%, transparent); background: color-mix(in srgb, var(--ring) 9%, var(--panel)); }
.xbadge[data-k="mon-barge"] { color: var(--err); border-color: color-mix(in srgb, var(--err) 55%, transparent); background: color-mix(in srgb, var(--err) 9%, var(--panel)); }
.xbadge[data-k="xfer"] { color: var(--info); }
.rec-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--err); animation: blink 1.6s steps(2) infinite; }

.call-tline { display: flex; align-items: baseline; gap: 14px; flex-wrap: wrap; }
.holdt { display: inline-flex; align-items: center; gap: 5px; font-size: var(--fs-sm); font-weight: 600; color: var(--ring); white-space: nowrap; }
.holdt .num { font-weight: 500; }

.qline { display: grid; grid-template-columns: auto minmax(0, 1fr); align-items: baseline; gap: 8px; font-size: var(--fs-sm); min-width: 0; }
.qline-l { display: inline-flex; align-items: center; gap: 6px; color: var(--ink-3); white-space: nowrap; }
.qline-v { color: var(--ink-2); min-width: 0; }
.qline-v .num { font-size: var(--fs-xs); }
.qdot { width: 7px; height: 7px; border-radius: 50%; background: var(--ink-3); }
.qline[data-g="good"] .qdot { background: var(--live); }
.qline[data-g="fair"] .qdot { background: var(--ring); }
.qline[data-g="poor"] .qdot { background: var(--err); border-radius: 0; }
.qline-s { font-weight: 600; }
.qline-s.g-good { color: var(--live); }
.qline-s.g-fair { color: var(--ring); }
.qline-s.g-poor { color: var(--err); }

.dtmfs { display: flex; flex-wrap: wrap; gap: 4px 14px; align-items: center; font-size: var(--fs-sm); }
.dtmf-g { display: inline-flex; align-items: center; gap: 7px; min-width: 0; }
.dtmf-l { color: var(--ink-3); white-space: nowrap; }
.dtmf-k { display: inline-flex; flex-wrap: wrap; gap: 3px; }
.dk { min-width: 19px; text-align: center; padding: 3px 4px; font-size: 12px; }
.dtmf-g[data-d="in"] .dk { color: var(--info); border-color: color-mix(in srgb, var(--info) 55%, var(--line-2)); background: color-mix(in srgb, var(--info) 10%, var(--panel)); font-weight: 650; }
.dtmf-g[data-d="out"] .dk { color: var(--ink-2); }
.dk.local { border-style: dashed; color: var(--ink-3); }

/* confirmed Mute / Hold: the label says when the line has not confirmed yet */
.btn.toggle.pending { border-style: dashed; color: var(--ink-2); opacity: 1; }
.btn.toggle.pending .ic { color: var(--ring); }
.console-x { display: flex; flex-direction: column; gap: 8px; padding: 0 12px 12px; }
.console-x:empty { display: none; }
.xactions { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
.xactions .btn { width: 100%; min-width: 0; justify-content: center; }
.cmd-err { display: flex; align-items: flex-start; gap: 8px; padding: 8px 6px 8px 10px; border: 1px solid color-mix(in srgb, var(--err) 55%, transparent); border-left: 3px solid var(--err); border-radius: var(--r); background: color-mix(in srgb, var(--err) 8%, var(--panel)); font-size: var(--fs-sm); line-height: 1.45; color: var(--ink); }
.cmd-err > .ic { color: var(--err); margin-top: 2px; }
.cmd-err > span { flex: 1; }
.vmplay { display: flex; align-items: center; gap: 8px; padding: 8px 10px; border: 1px solid var(--line-2); border-left: 3px solid var(--info); border-radius: var(--r); font-size: var(--fs-sm); background: var(--panel); }

/* transfer progress */
.xfer { margin-top: 8px; display: flex; flex-direction: column; gap: 8px; padding: 10px 12px; border: 1px solid var(--line-2); border-left: 3px solid var(--info); border-radius: var(--r-lg); background: var(--panel); }
.xfer[data-s="talk"] { border-left-color: var(--ring); }
.xfer[data-s="done"] { border-left-color: var(--live); }
.xfer[data-s="over"] { border-left-color: var(--ink-3); }
.xfer-m { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.xfer-k { display: inline-flex; align-items: center; gap: 5px; font-size: var(--fs-xs); font-weight: 650; text-transform: uppercase; letter-spacing: .06em; color: var(--info); }
.xfer[data-s="talk"] .xfer-k { color: var(--ring); }
.xfer-k .muted { text-transform: none; letter-spacing: 0; font-weight: 500; }
.xfer-t { font-size: var(--fs-md); }
.xfer-s, .xfer-n { margin: 0; font-size: var(--fs-sm); color: var(--ink-2); line-height: 1.45; }
.xfer-a { display: flex; gap: 6px; flex-wrap: wrap; }
.cd { font-weight: 600; }

/* agent picker */
.tp .modal-b { display: flex; flex-direction: column; gap: 10px; }
.tp-mode { width: 100%; }
.tp-mode .seg-b { flex: 1; justify-content: center; height: 34px; font-size: var(--fs); }
.tp-hint { margin: 0; }
.tp-search .input { width: 100%; }
.tp-list { display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: var(--r-lg); max-height: 290px; overflow: auto; }
.tp-list .empty { padding: 18px 14px; }
.tp-row { display: grid; grid-template-columns: 24px minmax(0, 1fr) auto; align-items: center; gap: 10px; min-height: 48px; padding: 6px 12px 6px 10px; border: 0; border-bottom: 1px solid var(--line); background: none; text-align: left; color: var(--ink); }
.tp-row:last-child { border-bottom: 0; }
.tp-row:hover { background: var(--raised); }
.tp-row[aria-selected="true"] { background: color-mix(in srgb, var(--live) 12%, var(--raised)); box-shadow: inset 3px 0 0 var(--live); }
.tp-row:focus-visible { outline-offset: -2px; }
.tp-n { justify-self: center; }
.tp-who { display: flex; flex-direction: column; min-width: 0; line-height: 1.3; }
.tp-who strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tp-who .muted { font-size: var(--fs-xs); }
.tp-status { margin: 0; min-height: 0; font-size: var(--fs-sm); color: var(--ring); }
.tp-status:empty { display: none; }

/* offers: transfer offered to me, ring-group offers (stacked in the incoming host) */
.incoming-host { display: flex; flex-direction: column; gap: 10px; max-height: calc(100vh - 28px); overflow: auto; }
.incoming-host:empty { display: none; }
.incoming.offer { border-top-color: var(--info); }
.incoming.offer[data-k="warm"] { border-top-color: var(--ring); }
.incoming.offer .incoming-h { color: var(--info); }
.incoming.offer[data-k="warm"] .incoming-h { color: var(--ring); }
.incoming-h .grow { flex: 1; }
.offer-bar { height: 3px; background: var(--line); border-radius: 2px; overflow: hidden; margin-top: -4px; }
.offer-bar > i { display: block; height: 100%; background: var(--info); transition: width 250ms linear; }
.incoming.offer[data-k="warm"] .offer-bar > i { background: var(--ring); }
.offer-meta { margin: 0; font-size: var(--fs-sm); line-height: 1.45; }
.offer-note { margin: 0; font-size: var(--fs-sm); padding: 6px 8px; background: var(--sunken); border-radius: var(--r); }
.offer-keys { margin: -4px 0 0; font-size: var(--fs-xs); text-align: center; }
.incoming-who .xbadge { align-self: flex-start; margin-top: 4px; }
.incoming.ringoffer .incoming-a .btn.call { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.incoming.ringoffer .incoming-a { grid-template-columns: auto 1fr; }

/* consultation strip (the agent being consulted) */
.strip.consult { border-left: 3px solid var(--ring); padding-left: 13px; flex-wrap: wrap; }
.strip.consult > .ic { color: var(--ring); }
.consult-t { min-width: 0; }
.consult-l { font-size: var(--fs-sm); }
.consult-mic { display: inline-flex; align-items: center; gap: 6px; color: var(--ink-3); }
.consult-m { width: 90px; }
.strip.consult .btn.danger { background: var(--err); border-color: var(--err); color: var(--on-err); }

/* call list band extras */
.cl-band-subs { display: inline-flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.cl-band-subs .xbadges { margin-top: 0; }
.cl-band-x { grid-column: 1 / -1; display: flex; flex-direction: column; gap: 8px; padding-top: 4px; }
.cl-band-x .xfer { margin-top: 0; }

/* connection panel: phone line row */
.q-phone .q small:first-child { margin-right: 3px; }

/* ---------- supervisor monitor dock ---------- */
.mdock-host { position: fixed; z-index: 80; right: 14px; bottom: 14px; width: 400px; max-width: calc(100vw - 28px); }
.mdock-host:empty { display: none; }
.mdock { --mc: var(--info); background: var(--raised); border: 1px solid var(--line-2); border-top: 4px solid var(--mc); border-radius: 6px; box-shadow: var(--shadow); padding: 12px 14px 14px; display: flex; flex-direction: column; gap: 10px; animation: rise 130ms ease-out; }
.mdock[data-mode="whisper"] { --mc: var(--ring); }
.mdock[data-mode="barge"] { --mc: var(--err); }
.mdock[data-mode="none"] { --mc: var(--ink-3); }
.mdock-h { display: grid; grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: "k s" "w t" "w b"; gap: 2px 10px; align-items: center; }
.mdock-k { grid-area: k; display: inline-flex; align-items: center; gap: 6px; font-size: var(--fs-xs); font-weight: 700; letter-spacing: .07em; text-transform: uppercase; color: var(--mc); }
.mdock-who { grid-area: w; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: var(--fs); }
.mdock-t { grid-area: t; justify-self: end; font-size: var(--fs-md); font-weight: 500; }
.mdock-st { grid-area: s; justify-self: end; font-size: var(--fs-xs); color: var(--ink-3); }
.mdock-st[data-s="connected"] { color: var(--live); }
.mdock-h > .btn { grid-area: b; justify-self: end; }
.mdock-h .btn.danger { background: var(--err); border-color: var(--err); color: var(--on-err); }
.mdock-modes { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; }
.mdock-mode { position: relative; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 3px; height: 56px; border: 1px solid var(--line-2); border-radius: 4px; background: var(--panel); color: var(--ink-2); font-weight: 650; font-size: var(--fs); }
.mdock-mode:hover:not(:disabled) { border-color: var(--ink-3); color: var(--ink); }
.mdock-mode[aria-checked="true"][data-m="listen"] { background: var(--info); border-color: var(--info); color: var(--bg); }
.mdock-mode[aria-checked="true"][data-m="whisper"] { background: var(--ring); border-color: var(--ring); color: #1a1202; }
.mdock-mode[aria-checked="true"][data-m="barge"] { background: var(--err); border-color: var(--err); color: var(--on-err); }
.mdock-mode[data-pending="1"] { border-style: dashed; color: var(--ink); }
.mdock-mode:disabled { opacity: .55; }
.mdock-mode[aria-checked="true"]:disabled { opacity: 1; }
.mdock-on { position: absolute; top: 4px; right: 6px; font-size: 9.5px; font-weight: 700; text-transform: uppercase; letter-spacing: .08em; }
.mdock-x { margin: 0; font-size: var(--fs); font-weight: 600; color: var(--mc); line-height: 1.4; }
.mdock-mic { display: grid; grid-template-columns: auto minmax(0, 1fr); align-items: center; gap: 10px; padding: 7px 10px; border-radius: 4px; background: var(--sunken); font-size: var(--fs-sm); min-height: 34px; }
.mdock-micl { display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; color: var(--ink-2); }
.mdock[data-mic="on"] .mdock-mic { background: color-mix(in srgb, var(--mc) 16%, var(--sunken)); box-shadow: inset 3px 0 0 var(--mc); }
.mdock[data-mic="on"] .mdock-micl { color: var(--ink); }
.mdock[data-mic="on"] .mdock-micl .ic { color: var(--mc); }
.mdock-lv .lvls { gap: 5px; }
.mdock-lv { display: flex; flex-direction: column; gap: 5px; }
.mdock-extra { display: flex; flex-direction: column; gap: 6px; }
.mdock-extra:empty { display: none; }
.mdock-q { display: flex; flex-direction: column; gap: 3px; }

/* live board: monitor buttons */
.mon-btns { display: inline-flex; gap: 4px; }
.mon-btns .btn { padding: 0 7px; }
.mon-btns .btn[data-m="whisper"]:hover:not(:disabled) { border-color: var(--ring); color: var(--ring); background: transparent; }
.mon-btns .btn[data-m="barge"]:hover:not(:disabled) { border-color: var(--err); color: var(--err); background: transparent; }
.mon-btns .btn[aria-pressed="true"] { background: var(--info); border-color: var(--info); color: var(--bg); }
.board-ro { display: inline-flex; align-items: center; gap: 6px; font-size: var(--fs-sm); color: var(--ink-3); }

/* ---------- history: call details ---------- */
.cx-flags { display: inline-flex; gap: 4px; align-items: center; }
.cx-flag { display: inline-flex; align-items: center; gap: 3px; height: 20px; padding: 0 5px; border-radius: 3px; border: 1px solid var(--line-2); font-size: 10.5px; font-weight: 650; color: var(--ink-2); white-space: nowrap; }
.cx-flag[data-k="spam"] { color: var(--warn); border-color: color-mix(in srgb, var(--warn) 55%, transparent); }
.cx-flag[data-k="mos-good"] { color: var(--live); }
.cx-flag[data-k="mos-fair"] { color: var(--ring); }
.cx-flag[data-k="mos-poor"] { color: var(--err); }
.cx-flag[data-k="rec"] .rec-dot { animation: none; width: 7px; height: 7px; }
.cxd { display: flex; flex-direction: column; gap: 16px; }
.cxd-h { display: flex; flex-direction: column; gap: 2px; }
.cxd-h .num { font-size: var(--fs-lg); }
.cxd-sec h3 { margin: 0 0 6px; font-size: var(--fs-sm); color: var(--ink-3); font-weight: 600; text-transform: uppercase; letter-spacing: .06em; }
.cxd audio { width: 100%; }
.cxd-tl { display: flex; flex-direction: column; gap: 6px; margin: 0; padding: 0; list-style: none; font-size: var(--fs-sm); }
.cxd-tl li { display: grid; grid-template-columns: 52px minmax(0, 1fr); gap: 8px; }

/* ---------- settings: audio library, recording ---------- */
.legal { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border: 1px solid color-mix(in srgb, var(--ring) 50%, var(--line-2)); border-left: 3px solid var(--ring); border-radius: var(--r); background: color-mix(in srgb, var(--ring) 7%, var(--panel)); font-size: var(--fs-sm); line-height: 1.5; }
.legal > .ic { color: var(--ring); margin-top: 2px; }
.legal p { margin: 0; }
.clips { display: flex; flex-direction: column; border: 1px solid var(--line); border-radius: var(--r-lg); overflow: hidden; }
.clip-r { display: grid; grid-template-columns: minmax(0, 1fr) auto auto; gap: 10px; align-items: center; padding: 8px 10px 8px 12px; border-bottom: 1px solid var(--line); min-height: 50px; }
.clip-r:last-child { border-bottom: 0; }
.clip-m { display: flex; flex-direction: column; min-width: 0; line-height: 1.35; }
.clip-m strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.clip-m .muted { font-size: var(--fs-xs); }
.clip-a { display: inline-flex; gap: 4px; align-items: center; }
.clip-r audio { width: 220px; height: 30px; }
.clip-kind { display: inline-flex; padding: 0 6px; height: 19px; align-items: center; border-radius: 3px; font-size: 10.5px; font-weight: 650; border: 1px solid var(--line-2); color: var(--ink-2); text-transform: uppercase; letter-spacing: .05em; }
.clip-kind[data-k="hold"] { color: var(--info); }
.clip-kind[data-k="announcement"] { color: var(--ring); }
.clip-kind[data-k="voicemail"] { color: var(--c-in); }
.recorder { display: flex; flex-direction: column; gap: 10px; padding: 12px; border: 1px dashed var(--line-2); border-radius: var(--r-lg); }
.recorder-r { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.recorder-t { font-size: var(--fs-lg); font-weight: 500; min-width: 64px; }
.recorder[data-s="rec"] { border-color: var(--err); border-style: solid; }
.recorder[data-s="rec"] .recorder-t { color: var(--err); }
.recorder audio { width: 100%; }
.set-pointer { display: flex; align-items: center; gap: 8px; font-size: var(--fs-sm); color: var(--ink-2); }

/* ---------- analytics: SLA ---------- */
.totals.sla { grid-template-columns: repeat(6, minmax(0, 1fr)); }
.total-h { font-size: var(--fs-xs); color: var(--ink-3); }

@media (max-width: 860px) {
  .mdock-host { right: 0; left: 0; bottom: calc(54px + env(safe-area-inset-bottom)); width: auto; max-width: none; }
  .mdock { border-radius: 10px 10px 0 0; border-width: 4px 0 0; max-height: 62vh; overflow: auto; }
  .incoming-host { max-height: calc(100vh - 140px); }
  .totals.sla { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .clip-r { grid-template-columns: minmax(0, 1fr) auto; }
  .clip-r audio { grid-column: 1 / -1; width: 100%; }
  .xactions .btn span { overflow: hidden; text-overflow: ellipsis; }
}
@media (pointer: coarse) {
  .xactions .btn, .xfer-a .btn, .tp-mode .seg-b { height: 44px; }
  .tp-row { min-height: 52px; }
  .mdock-mode { height: 58px; }
  .mon-btns .btn { height: 36px; }
}

/* supervisors: the board without the side column */
.board-grid.solo { grid-template-columns: minmax(0, 1fr); }
.livecall { flex-wrap: wrap; row-gap: 3px; }
.livecall .tag .num { font-size: inherit; }

/* history: the details button holds the flags */
.cx-btn { height: auto; min-height: var(--ctl-sm); padding: 2px 4px; }
.cx-btn .cx-flags { flex-wrap: wrap; }
@media (max-width: 860px) {
  .stackable .tbl.calls .k-x { grid-column: 2 / 7; grid-row: 4; }
  .stackable .tbl.calls .k-x .cx-btn { padding: 0; }
  .stackable .tbl.calls .k-x .cx-btn:not(:has(.cx-flags)) { display: none; }
}
.dlg-h { margin: 0; font-size: var(--fs); font-weight: 650; }
.set-sub { display: flex; flex-direction: column; gap: 10px; margin-top: 6px; padding-top: 14px; border-top: 1px solid var(--line); }
.set-sub h3 { margin: 0; font-size: var(--fs); }
.charts-2 > .panel.span2 { grid-column: 1 / -1; }
.callmon { display: flex; flex-direction: column; gap: 6px; align-items: flex-start; }
.cx-flags { flex-wrap: nowrap; }
.tbl td.k-x { white-space: nowrap; }
.offer-cd { white-space: nowrap; flex: none; }
@media (pointer: coarse) { .offer-keys { display: none; } }
/* service levels: six cells → 6 / 3 / 2 per row, no lonely full-width last cell */
@media (max-width: 1240px) {
  .totals.sla { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .totals.sla .total:nth-child(n) { border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); grid-column: auto; }
  .totals.sla .total:nth-child(3n) { border-right: 0; }
  .totals.sla .total:nth-child(n+4) { border-bottom: 0; }
}
@media (max-width: 860px) {
  .totals.sla { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .totals.sla .total:nth-child(n) { border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); grid-column: auto; }
  .totals.sla .total:nth-child(2n) { border-right: 0; }
  .totals.sla .total:nth-child(n+5) { border-bottom: 0; }
}
/* a pressed toggle under the pointer kept the hover background with the pressed text colour (unreadable) */
.btn[aria-pressed="true"]:hover:not(:disabled) { background: color-mix(in srgb, var(--ink) 86%, var(--bg)); border-color: var(--ink); color: var(--bg); }